Vodacom lies and *****s...cheats

I am a very frustrated Vodacom customer.

On the 9th of April 2018, I contacted the upgrades department because my contract was due for an upgrade. I was assisted by a lady and my upgrade on ********** was processed. She informed my that with my new device (Samsung Galaxy A8) I would receive an additional device (Samsung Galaxy Prime Pro including R55.00 monthly airtime.) My monthly installment for both devices would be R499.00. No additional charges were discussed.

Then I also enquired about another number in my profile, ********** . I was told my the same lady that I could also upgrade that account, which she assisted me to do. I was told that my devices would take 3 to 5 working days to be delivered.

On Friday the 13th of April 2018, all three devices were delivered to my home address. For my Samsung Galaxy A8 I received a new sim card (which I did not need) but I procedeed to contact the call center and the sim swap was processed. Then I checked the Samsung Galaxy Prime Pro only to discover that no sim was included in the package. I immediately contacted the call centre and I was told that I could not order the sim because the new contract would only be valid from the 1st of May 2018.

I checked the other for the ********** number which was a Hawei P9 Light and there was no sim card included either. It requires a nano sim. So once again I had to contact the call center. I was once again assisted by a lady who processed a request for a new sim to be delivered. I once again enquired about the sim for the other device and a sim was ordered. After a week of not receiving my sim cards, I contacted the call center again. Only to be told that the sim order was canceled, no reason provided because it was a system cancellation.

The whole process was started over. Sims ordered, and then a week later canceled by the system. Vodacom has a very clever system it seems. Operates on its own. Last week after the 1st of May 2018, I once again called the contact center and again sims were ordered for me. But this time a sim card was ordered for the Samsung Galaxy A8 instead of the Prime Pro. When I followed up a few days later, I was informed of this error. The lady that I spoke to promised me that she would contact me on Sunday 6 May around 2pm to cancel the sim card for A8. She too **** to me because I am still waiting for her call. I wanted to cancel value added services too but could not because of the sim card order wrongly processed.

Value added services contacted me on Thursday. I informed the lady of my frustration. She promised to call me the next day in trying to assist me to resolve all these issues of incompetence and terrible service. She too **** to me. I am still waiting for her call.

I have still not received any sim cards. My contact debit order amount was wrongly processed as R3146.86 instead of the R1600.00 that was confirmed to me by the contact center as well. All Vodacom calls are recorded so I am very interested to see what will be done about this matter once all my conversations with Vodacom will be listened to, if Vodacom will indeed listen to it.

Vodacom has given me the worst service ever since I became a loyal customer 20 years ago. But maybe its because only have a small account with them.

BAD BAD VERY BAD SERVICE.