Vodacom lies and *****s from its customers.

I was sold an upgrade deal by the online upgrade department. This would take effect from 1 July 2022. On closer examination, I decided it wasn't what I wanted ( or needed). I contacted the call centre on 30 June 2022 and informed the agent that I wanted to cancel the upgrade and they should collect the device that came with the deal. After following up a number of times when there was no response from Vodacom, they collected the device. Now they had the device and I was assured that they would cancel the upgrade. It's now 6 months later and Vodacom continues to deduct the premium (including the fee for the device which they have. I have phoned numerous times and each time I am assured that they will sort out the matter. I was even told that they have no record of my discussions with them. So they continue to lie and ***** and I am at the end of my tether. The Voda stores cannot help because they are completely disempowered to help one. I am not sure that I will get better service elsewhere but I will most certainly be moving my business away from Vodacom. This is the treatment you get after being with Vodacom since the introduction of Cellphones in South Africa. Not that they care!