NZ
Nonku Z
1 reviews | Active since Apr 2015
30 Nov 2018, 14:20
Vodacom lies and refusal to cancel upgrade
Vodacom Direct is giving me a run around on an order and is refusing to cancel. I just need to cancel an upgrade order, as I am tired of being **** to by Vodacom and RAM. Vodacom Direct confirmed that the upgrade has been cancelled, but when I called the vodacom upgrades department they say no cancellation has been requested. I am so tired of being sent from pillar to post. I just need the upgrade cancelled.
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Replies (2)
Vodacom's replyOfficial
30 Nov 2018, 15:44 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Nov 2018, 15:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
03 Dec 2018, 14:30Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Attempts to contact you have been unsuccessful. Should you require any further assistance, contact our Upgrades Team on *** [Free from Vodacom numbers].
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Attempts to contact you have been unsuccessful. Should you require any further assistance, contact our Upgrades Team on *** [Free from Vodacom numbers].
Regards
Consumer Website Team
Vodacom's reply03 Dec 2018, 14:30
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Attempts to contact you have been unsuccessful. Should you require any further assistance, contact our Upgrades Team on *** [Free from Vodacom numbers].
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Attempts to contact you have been unsuccessful. Should you require any further assistance, contact our Upgrades Team on *** [Free from Vodacom numbers].
Regards
Consumer Website Team