Vodacom lies and has the worst customer service!

I have previously expressed my grievance with Vodacom, which I will link here https://www.hellopeter.com/vodacom/reviews/disgruntled-and-disgusted-at-vodacoms-service-***. Vodacom responded on here, on 13 January 2023, and they also went on to send me an email assuring me that someone would be by to pick up their router, and I should expect this within 7-15 working days.

It appears this was just more lies that Vodacom was feeding me, as they have been doing since October last year. I have STILL been getting debited upwards of R850 a month (which is a lot of money especially in this economy) for a service I cannot use as they did not give me the speed of internet that was agreed (and that I am paying for). I have sent them follow up emails and they have not even bothered to respond or give me an update.

I really need to resolve this issue as Vodacom cannot be trusted to assist paying customers, and I now intend to seek legal advice.