Vodacom lies and don't care

First problem, I phoned in to change the debit order account and they ignored the request and now it is still going off on the wrong bank account.

Second problem, I've been sitting without network and service for 3 days. I've been phoning in and tried everything. The agents tells me they're logging it or escalating it, but then the next agent tells me they can't see that it was done. They are happy to charge me for a service I don't get. Vodacom is useless and doesn't care for the man on the street only for big accounts.