CK
Cornelia K
1 reviews | Active since Feb 2018
11 Nov 2019, 15:04
VODACOM LIES AGAIN
They suck
something so basic has taken me 2 weeks to try and sort out but to no avail. I have had my new phone which was sent by mail from the 25th of October. Iv'e done a sim swop they've cancelled it. I have requested another - they ignored me, i requested another - again nothing. not even a note on the system.
they get my new contract wrong on the 1st day of the new contract after i repeatedly asked them are they SURE SURE SURE this is what i will get?
Vodacom you frustrate me so badly. i actually want to demand to end my NEW contract with you and just leave me the phone for my frustrations.
phone me
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Replies (2)
Vodacom's replyOfficial
11 Nov 2019, 16:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Nov 2019, 16:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
20 Nov 2019, 13:25Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply20 Nov 2019, 13:25
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team