TO
Terence O

1 reviews | Active since Jun 2018

07 Jun 2018, 09:10

Vodacom lies about what they're selling... ******* contracts

Absolutely disgusting service from Vodacom. Not only did they not disclose all the information of the data contract they sold me but they **** to me regarding my questions.

I upgraded my data contract in 2015 as my contract at that time came to an end. Vodacom informed me that I could save money by renewing my contract, a data contract. I enquired if i could upgrade my phone at any time and I was informed I could. This, as I would later discover was a lie.

i filed numerous calls with Vodacom who eventually called me back after they had reviewed the sales call for my contract and informed me that the contract was indeed invalid and they will be reversing the contract and this will take 7 working days and I would be notified.

I heard nothing back. I have called serval times all for Vodacom to inform me that I must wait till my data contract expires. Disgusting, Vodacom enforces ******* contracts. they do not care one bit about their customers.

I did receive a call a few weeks after this from one of their sales reps to upgrade my data contract even though I am in a contract dispute with them... quality service Vodacom.

0
Replies (2)
Vodacom
Vodacom's reply07 Jun 2018, 10:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

TO
Terence O's update19 Jun 2018, 11:00
Reviewer Update
I Received a response promptly, thank you for this. However, I cannot upgrade online after being reassured that I would be able to do so. Once again empty, meaningless statements from Vodacom.