PB
Pieter B

1 reviews | Active since Jan 2025

29 Jan 2025, 09:51

Vodacom lies about keeping 2025 plan fees increase to 4,5%

I received a message from Vodacom advising the new pricing updates for 2025.

In the message, Vodacom claim that they "managed to keep an average monthly bill increase of just 4.5%."

Vodacom also claims that they have absorbed additional costs to keep device fees, insurance fees, SMS and MMS rates and out-of-bundle data rates unchanged. And, as a bonus, added more data to plans every month – on them!

However, when the new price plans are compared to the current price plans, the increase on average is 8,24%.

Vodacom is taking their subscribers for fools!

0
Replies (2)
Vodacom
Vodacom's reply29 Jan 2025, 10:36
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
PB
Pieter B's update29 Jan 2025, 11:03
Reviewer Update
Dear Vodacom,

I am not holding my breath.

Regards