JP
Joe P

1 reviews | Active since Dec 2017

11 Mar 2021, 15:10

Vodacom lies about contract date.

I got a call from Vodacom online sales on Monday 8 March. The lady I spoke to said that my databundle is expiring and that I had to upgrade. I told her I was under the expression that my contract only expire the second half of the year. She said I was mistaken. I then agreed to an update reluctantly. When I later the evening checked the dates I keep on record for all my Vodacom contracts I saw that this contract only expires on 28 August 2021. The next morning I phoned and asked for the upgrade to be canceled. The person I spoke to said it wil be canceled but now almost three days later it has not been done. I think it is ********* for Vodacom to get people to upgrade early by lying about contract dates.

0
Replies (2)
Vodacom
Vodacom's reply11 Mar 2021, 20:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
JP
Joe P's update12 Mar 2021, 09:26
Reviewer Update
I would like to thank the friendly guy from Vodacom for his prompt response. This matter was amicably settled and I am now again a very satisfied Vodacom client.