JP
Joe P
1 reviews | Active since Dec 2017
11 Mar 2021, 15:10
Vodacom lies about contract date.
I got a call from Vodacom online sales on Monday 8 March. The lady I spoke to said that my databundle is expiring and that I had to upgrade. I told her I was under the expression that my contract only expire the second half of the year. She said I was mistaken. I then agreed to an update reluctantly. When I later the evening checked the dates I keep on record for all my Vodacom contracts I saw that this contract only expires on 28 August 2021. The next morning I phoned and asked for the upgrade to be canceled. The person I spoke to said it wil be canceled but now almost three days later it has not been done. I think it is ********* for Vodacom to get people to upgrade early by lying about contract dates.
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Replies (2)Vodacom's replyOfficial
11 Mar 2021, 20:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Mar 2021, 20:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JP
Joe P's updateReviewer Update
12 Mar 2021, 09:26I would like to thank the friendly guy from Vodacom for his prompt response. This matter was amicably settled and I am now again a very satisfied Vodacom client.
JP
Joe P's update12 Mar 2021, 09:26
Reviewer Update
I would like to thank the friendly guy from Vodacom for his prompt response. This matter was amicably settled and I am now again a very satisfied Vodacom client.
