1 reviews | Active since Aug 2018
Vodacom lies about addressing complaints and respond to Patrons
After bringing to the attention of Vodacom the deliberate de*****ing of clients by staff member Thandeka at their Pavilion branch, regarding sale items during the Black Friday/ Month specials, I have yet to hear back from them.
As usual the big business big shots that added my r500 to Their Billions, in the process ensuring a loyal customer had their Anniversary spoiled, feel nothing and won't address the complaint even after saying that they would soon. (That was over a week ago)
Of course this was a generic or AI generated response that's meant to appease the affected party.
Still no feedback or response from real living breathing human being.
I'm now the annoying, frustrated, infuriating little being that just won't accept things for what they are. What is R500? Right!!!
Again I'm seriously disappointed at the lack of concern by Vodacom. I know my wife and I mean nothing in comparison to their billions but some acknowledgement would be appreciated.
Thanks Vodacom
I was questioned about my purchase mentioned in my review and was told that I was at fault.
I was informed that the special was online.
It was not stipulated anywhere that it was an online special. It simply states Vodacom has it on special for R2799 as is still advertised on the internet.
I explained that Thandeka at the Pavilion branch said that the special is over.
Why if it was only online didn't she tell my wife that it was only an online special.
My wife like my 2 kids did would have purchased the Tablet online for R500 less if she was informed that it was an online special instead of being **** to and told the special ended.
This is why she purchased it for the inflated price without questioning further only to find out later it was still on special.
Why tell her it wasn't on special? Why lie???
Now I have Vodacom hellopeter team telling me it's my wife's fault .
I did end the call because the Vodacom person was not listening to me but telling me otherwise or clarifying why their Staff deliberately lies and mislead my wife.
Now I see they have closed out the issue without any closure or action.
Same old Vodacom.
Well done.
You **** to and ****** another customer and made it their fault.
I was questioned about my purchase mentioned in my review and was told that I was at fault.
I was informed that the special was online.
It was not stipulated anywhere that it was an online special. It simply states Vodacom has it on special for R2799 as is still advertised on the internet.
I explained that Thandeka at the Pavilion branch said that the special is over.
Why if it was only online didn't she tell my wife that it was only an online special.
My wife like my 2 kids did would have purchased the Tablet online for R500 less if she was informed that it was an online special instead of being **** to and told the special ended.
This is why she purchased it for the inflated price without questioning further only to find out later it was still on special.
Why tell her it wasn't on special? Why lie???
Now I have Vodacom hellopeter team telling me it's my wife's fault .
I did end the call because the Vodacom person was not listening to me but telling me otherwise or clarifying why their Staff deliberately lies and mislead my wife.
Now I see they have closed out the issue without any closure or action.
Same old Vodacom.
Well done.
You **** to and ****** another customer and made it their fault.