Vodacom lies

Yesterday, Friday 30th September I was transfered between departments from 14:27 - 15:23, trying to get help and then had the phone put down on me after 23 minutes of holding. I ordered a Galaxy Fold online and received a few calls all of whom confirmed, (like their advertising photos that it came with a pen). Based on this information I ordered the Fold instead of the S22 Ultra. I was also told that if I did not like it I could return it. When I received it the next day and opened it, there was obviously no pen. After many calls between the supplier and I, I was offered the pen and case at half price. (Price is R 1700). They were not prepared to do an exchange as promised. I did not accept their offer. A day later they told me my package came with a R2000 tech voucher, which they said I could use for the case and pen. I just had to register online. I could not work how to do this so I went to Fourways Vodacom. There service is excellent. They did what they could to assist, but were surprised at the lies I was told. I have emailed Vodacom's customer care line and have not received a response. So now I sit with a very expensive phone with no pen. With Galaxy marketing the Fold as much as they are you would think they would do training and not advertise the phone with a pen, no matter the size of the small print. I hope no one else is ********** like this!