Vodacom Lies!

I am extremely disappointed, upset and frustrated with Vodacom!!!!

I went in to do an upgrade today on my number and I was told I had already upgraded my line. So now I am only due for an upgrade in 2022.

I received a call a couple of months back in September and was told I am getting a discount on my current contract plan due to being a loyal and long service customer. At no point was it made clear that I was in fact being upgraded. I had even asked on the call if I could cancel this at any time and I was told I could.

Because of this I am now inconveinced and also feel like cancelling with Vodacom all together, even though I have been a customer of yours for over 15 years. This is honestly disheartening and frankly unacceptable.The consultant at the Vodacom store told me that consultants over the phone usually lie and get people into upgrades/contracts without being fully honest. This is disgusting!!

I have also contacted the call centre today to rectify this issue. I spoke to Kgomotso. She confirmed that she has requested a reversal of contract, but this will only come into effect at the end of the month- 31 December. This again has inconvenienced me as a customer and I now can not get a Christmas gift because of it. I would honestly like this to be taken under review and for this reversal to be made/done sooner than the end of the month. I can not be expected to now wait, because an error that was done on part of Vodacom.