1 reviews | Active since Sept 2009
Vodacom lies
<p>This is the second complaint regarding the same issue that I am posting. On the 1st of April I phoned Vodacom notifying them that I was wrongfully placed on a different plan. I was placed on a Messenger Call plan with no data at all. Numerous supervisors agreed that it was Vodacom's fault and that I should be switched back to my old plan. On 7 April I was phoned regarding my post on HelloPeter and I was given 1GB for free due to Vodacom's fault and I was promised that I will be back on my old plan on 1 May. It is 2 May and I am still on the same Messenger plan. Once again I am told that Vodacom is still busy with the problem I logged, one month later and that in June it would be sorted out. This is. Totally unacceptable as I was promised that it would be sorted out asap. At this point I want my wife and my subscritption to be stopped and to go to prepaid only. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
