JB
Jacques B

1 reviews | Active since Sept 2009

02 May 2017, 10:24

Vodacom lies

<p>This is the second complaint regarding the same issue that I am posting. On the 1st of April I phoned Vodacom notifying them that I was wrongfully placed on a different plan. I was placed on a Messenger Call plan with no data at all. Numerous supervisors agreed that it was Vodacom's fault and that I should be switched back to my old plan. On 7 April I was phoned regarding my post on HelloPeter and I was given 1GB for free due to Vodacom's fault and I was promised that I will be back on my old plan on 1 May. It is 2 May and I am still on the same Messenger plan. Once again I am told that Vodacom is still busy with the problem I logged, one month later and that in June it would be sorted out. This is. Totally unacceptable as I was promised that it would be sorted out asap. At this point I want my wife and my subscritption to be stopped and to go to prepaid only. </p>

0
Replies (1)
Vodacom
Vodacom's reply02 May 2017, 10:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team