Vodacom lies

<p>I spoke to a Vodacom customer care agent on Sunday evening 29 January 2017. I was promised that the issue would be sorted within 48hours, the issue has not been resolved.</p> <p>BACKGROUND:</p> <p>In 2016 I called Vodacom to cancel my contract but the agent that assisted me convinced me to renew my contract by offering me the following (IN ADDITION to the standard minutes and data on my Smart S plan):<br />100 vodacom to vodacom minutes every month for the duration of my 24 month contract (this was in addition to the 75min any network min that is standard on the Smart S Plan)<br />1G data every month for the duration of my 24 month contract (also in addition to the 200MB that is standard on the Smart S plan)<br />On 29 January 2017 I checked my "Bill So Far" online only to find that I am now being billed for the 100 vodacom to vodacom minutes (R108.61) AND I am being billed for the 1G data (Promotional My Gig 1 - 12 Months R 249.42).</p> <p>This was not the terms on which I agreed to renew my contract. I am very unhappy about this and demanded Vodacom reverse these charges as it was breach of contract on VODACOM's part.</p> <p> </p> <p>I ALSO purchase 1G of "Just for you data" on 29 January 2017 and on 30 January 2017 when I checked my "Bill so far" again, I noted that I was been charged for 2G of data, I DID not purchase 2G of data. I called Vodacom customer care on Monday morning 30 January to advise them of the double billing and requested the agent to reverse the charges for the 1G immediately. THIS HAS ALSO STILL NOT BEEN DONE.</p>