Vodacom lies

<p><br />I don't normally do this... but this having said, This must be put out there. I upgraded my phone online with Vodacom and on the 9th of November 2016 I received a brand new Samsung galaxy S7 and, I was told 14 days money back guarantee if there is a problem...!!! However on the 18th of November, I called Vodacom and told them that the phone was faulty, and they said to me that my phone would be replaced with a brand new phone... I have since called them repeatedly Over the last few weeks... the last being the 5th of December. I have heard different story's every time...!!! After 3 weeks of empty promises, l decided to go to vodaworld my self on the 8th of December and again... I was promised a new phone by no later then Tuesday the 13th December...!!! But still waiting... So I went there today and was told that they are going to try fix the phone,and that I have to wait another 14 days...!!! I said that this was unexcepitale , as I first called in the money back guarantee time frame., and it was Vodacom That is taking there time not me. So Vodacom is this what you do so you don't have to hold up to your end of the deal...? You make people wait till the guarantee is over, and we get stuck with a dud...? I have to say, I am Very disgusted and very disappointed in Vodacom and now I'm thinking of cancelling with you...!!!</p>