Vodacom LIES!

This is my second complaint. Vodacom is now just ignoring me, I have logged many requests to prove that my 40MBps line speed is running at below 10MBps and also below 3MBps on many occasions, making work from home very difficult. Vodacom also charges me full price when I have had connectivity issue for over a week now, the only info I get from them is they are busy working on it. I ask everyday what's happening and most of the time they just ignore me or tell me they are sorry for the inconvenience, instead of being sorry fix the the problem. Our complex is currently getting Vumatel to install fibre here because the people are ****ed off at the poor service and line speeds from Vodacom. I will take this up with ICASA if Vodacom does not fix my live by today!