HM
Hannes M

1 reviews | Active since Dec 2017

27 Jul 2019, 21:45

Vodacom Lies

The manager at the above store is uninformed and blatantly lies to me. VODACOM SIM CARDS DO NOT WORK IN DUO PHONES This is what he told me. I later confirmed with Vodacom Customer Care that this is blatant lie which was OBVIOUS as I was using a Vodacom SIM Card in my Duo phone right in front of him. When asked to literature to support his lie he could not produce any and apparently also dies not know his own surname. He was simply to lazy to do his job and could not care less that he lost a Vodacom client today. DO NOT TRUST VODACOM they lie employ lost a and care less . It took a wonderful MTN lady to help me. Well done MTN. No wonder you are so much more liked as a provider.

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Replies (2)
Vodacom
Vodacom's reply28 Jul 2019, 13:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply06 Aug 2019, 17:55
Official
Dear Customer

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  Regards,
Vodacom Consumer Website Team 

Best regards,