1 reviews | Active since Mar 2012
VODACOM LIES!!!
Vodacom called me to sell me an additional data contract. At first I was not interested as I already had a MyMg500 contract - but they kept on telling me how Vodacom is trying to remedy the fact that their data is so expensive by allowing you to transfer the data from the new contract ONLY to my current number that I use. I also asked several times to make sure I can transfer the data and I was assured that I can. After struggling for hours to transfer the data I phoned the customer care line and was told that data on contracts cannot be transferred - only data purchased with airtime or from my banking app can be transferred. The customer care consultant was also not surprised at all about my situation and immediately told me it is the Rewards department that is selling these contracts under false pretenses - well I think it is more in line with out right lying to me. I'm so sick and tired of Vodacom - they admit their data is expensive and then they still lie when they sell you a new contract. Let's see if they will phone me back tomorrow as promised to cancel this new contract. The Customer Service agent did his best to assist me - but there is no way he can fix other peoples (including the company's) lies! O - and I was advised to use the My Town promotional offers to buy data at a cheap price - what a joke!! The data on this promo cost R 19 a gig BUT is only valid for 1 day! ***????? As soon as I find a better service provider I will move all my contracts there - after 17 years of trying to stay loyal to Vodacom.
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Regards,Vodacom Consumer Website Team
Best regards,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
RegardsVodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
RegardsVodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note, records indicate that this matter has been resolved.
Have a pleasant day further.
RegardsVodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note, records indicate that this matter has been resolved.
Have a pleasant day further.
RegardsVodacom Consumer Website Team
Best regards,
