WG
William G

1 reviews | Active since May 2019

10 May 2019, 11:18

Vodacom Lies!!

I complained about Vodacom fibre in 6 May. I got a telephonic reply from Vodacom. I told them all my issues and that I’ve been without fibre on numerous occasions for days at a time (sometimes up to a whole week!). He assured me he would sort out the problem. I was sent an sms to say everything had been solved. Asked my daughter to check if WiFi was back on. Nope. Nothing! Here I STILL sit, a whole WEEK without WiFi AGAIN!!!!! My daughter had to practice for her VERY important SAT university entrance exam on Saturday last week, and couldn’t do her online studying. Tomorrow she has a HUGE exam to write at UCT called the NBT for university acceptance AND SHE HASN’T BEEN ABLE TO STUDY ALL WEE****!! Her exam is tomorrow!!!! I am livid ? It is shocking that I have been without WiFi for a whole TWO WEEKS over the past month! Vodacom, you disgust me!!

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Replies (1)
Vodacom
Vodacom's reply10 May 2019, 14:16
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team