LG
Lebo G
1 reviews | Active since Apr 2019
05 Apr 2019, 09:34
VODACOM LIES!
Just took my 1 month old Huawei Y5 phone to Vodacom due to faulty camera error. Vodacm just came back to me with a quote or R1700 and they claim the phone is "Water damaged".
I use the phone and I would know if the phone has been exposed to any water, I know for a fact that the phone is not water damaged, otherwise I would have not taken it in for repairs under warranty. I am frustrated with Vodacom and disappointed with the service. IT'S A LIE AND A BLATANT LIE THAT THE PHONE IS WATER DAMAGED.
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Replies (2)
Vodacom's replyOfficial
05 Apr 2019, 11:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Apr 2019, 11:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Apr 2019, 17:01 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply08 Apr 2019, 17:01
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,