JG
Justin G

1 reviews | Active since Nov 2019

05 Feb 2020, 11:36

Vodacom Lies.

Vodacom's reply: 29 Jan 2020, 14:03

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you however responded via email. Regards Consumer Website Team

So apparently Vodacom did phone me. But the person that phoned me, was more concerned about talking BS to someone else about UPS's when phoning me and then puts the phone down on me not once referring to me at all.

Vodacom Please train your staff on etiquette and manners as well as lying about stuff. The fact that Vodacom has a breach in their system and not willing to fix it concerns me. Specially leaking sensitive information out to other companies.

However. I am going to give a friendly warning before I make this Public and request an Audit from your new Auditors.

Very Kind regards.

0
Replies (2)
Vodacom
Vodacom's reply06 Feb 2020, 19:01
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
JG
Justin G's update07 Feb 2020, 07:38
Reviewer Update
If this is your response?! I am mortified.

I will not provide authentication information via email. The last email I sent to Vodacom got forwarded to other companies with my personal information. Get your damn act together!!!

"Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Our records indicate that we sent you an email requesting authentication information. Kindly reply to the email with the required information.

Regards,

Vodacom Consumer Website Team "