GN
GERRARD N

1 reviews | Active since Sept 2015

31 Oct 2016, 15:58

Vodacom **** to me; cancel the new package or I will never do business with you again

<p> I've been with Vodacom since the 90's, always been a happy customer.</p> <p><br /> </p> <p><br />However I've had some poor experiences with them these last couple of months. When my contract expires, I cannot wait to cancel my contract and look for another SP.</p> <p> </p> <p><br />About 3 months ago, I received a call from a sales agent, selling a data package to me. The sales agent told me the data will form part of my existing contract, and I could cancel it when my main contract expires.</p> <p> </p> <p><br />When I received a package delivery from Vodacom, I noticed the guy sold me a ****le, which I have to carry around with me, and that this package can only ba cancelled 2 years from now.</p> <p> </p> <p><br />I've requested the new package to be cancelled as I don't want it. The ladies on the other side either dropped my calls or refused to cancel the service.</p> <p> </p> <p><br />If this is the way Vodacom treats loyal customers, then I refuse to be part of the Vodacom customer database any longer.</p> <p> </p> <p><br />Either cancel the new package (with number ********** 779) immediately or I bid you farewell.</p>

0
Replies (1)
Vodacom
Vodacom's reply01 Nov 2016, 07:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team