1 reviews | Active since Sept 2015
Vodacom **** to me; cancel the new package or I will never do business with you again
<p> I've been with Vodacom since the 90's, always been a happy customer.</p> <p><br /> </p> <p><br />However I've had some poor experiences with them these last couple of months. When my contract expires, I cannot wait to cancel my contract and look for another SP.</p> <p> </p> <p><br />About 3 months ago, I received a call from a sales agent, selling a data package to me. The sales agent told me the data will form part of my existing contract, and I could cancel it when my main contract expires.</p> <p> </p> <p><br />When I received a package delivery from Vodacom, I noticed the guy sold me a ****le, which I have to carry around with me, and that this package can only ba cancelled 2 years from now.</p> <p> </p> <p><br />I've requested the new package to be cancelled as I don't want it. The ladies on the other side either dropped my calls or refused to cancel the service.</p> <p> </p> <p><br />If this is the way Vodacom treats loyal customers, then I refuse to be part of the Vodacom customer database any longer.</p> <p> </p> <p><br />Either cancel the new package (with number ********** 779) immediately or I bid you farewell.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
