SL
Simone L
1 reviews | Active since Mar 2021
31 Mar 2021, 02:25
Vodacom **** t me to increase their own profits
Vodacom telephone representatives have **** to me on two separate occasions to prevent me form 1. downgrading my package and 2. cancelling my contract so that Vodacom can maximize their profiteering. When I contacted Vodacom to inform them of this, their response was a short email and then closing of the enquiry without engaging with me. I have been a Vodacom client for 20+ years! This is unacceptable in the current economic climate and an unacceptable way to treat your loyal costumers.
Shame on you Vodacom!
I strongly recommend clients utilize alternative service providers.
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Replies (2)
Vodacom's replyOfficial
31 Mar 2021, 06:36Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Mar 2021, 06:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SL
Simone L's updateReviewer Update
01 Apr 2021, 01:40Thank you Vodacom for getting in touch and assisting to alleviate my grievance. Much appreciated.
SL
Simone L's update01 Apr 2021, 01:40
Reviewer Update
Thank you Vodacom for getting in touch and assisting to alleviate my grievance. Much appreciated.