JC
James C
1 reviews | Active since Jul 2010
05 Apr 2020, 17:44
Vodacom **** and ******* me
Was ******* by Vodacom into accepting a package change. They had told me that it would not cost me anything extra, guess what, they ****, received my account and i am now paying a whole lot more.Now to top it off, i cannot get hold of anyone to resolve. They are conveniently all at home because of COVID19. How ironic, they had no problem calling me during the lockdownand changing my package. I have lost trust and faith in Vodacom
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
06 Apr 2020, 08:27Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Apr 2020, 08:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
06 Apr 2020, 12:22Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Apr 2020, 12:22
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
Regards,
Vodacom Consumer Website Team
JC
James C's updateReviewer Update
06 Apr 2020, 12:26Thanks Vodacom, its seems like my query is now resolved
JC
James C's update06 Apr 2020, 12:26
Reviewer Update
Thanks Vodacom, its seems like my query is now resolved