JC
Jacobus C

1 reviews | Active since Jun 2012

01 Feb 2016, 10:41

VODACOM **** ABOUT COMMUNICATION

I did not receive any communication via telephone, e-mail or letter to address this issue. If this is the treatment from Vodacom, I will either ask my attorney to intervene.<br> <br> The only communication that I received was a call from Zanelle on Saturday, 16.01.2016. She asked me to send all communication in connection with my complain to her on an email address that she supp**** on that day.<br> <br> I want to ask the website team of Vodacom not to spread lies over the internet. No-one of them contacted me and I have proof that I was overcharged on Data in the December 2015 bill. I want to clear this matter.<br> <br> I also want to warn customers to look at their data charges because I paid double for data that I bought and I cannot always look over my shoulder to see if my charges are correct because I trusted Vodacom that I will be charged fairly but I do not trust them at all.<br> <br> I am not going to buy out this contract.

0
Replies (1)
Vodacom
Vodacom's reply01 Feb 2016, 11:33
Official
Hello annanias,

Thank you for making us aware of your complaint.

A consultant will contact you in order to address your concerns. We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team