JJvR
Jason Janse van Rensburg

1 reviews | Active since Jul 2018

02 Feb 2022, 10:11

Vodacom lie to their customers !!!!!!

Vodacom phones me. The consultant was Ash Singh Company number 5384. She tells me I am paying too much for my contract and that I could pay less even if I add a laptop and wifi to my contract. All I have to do is cancel my add on services. After accepting the offer that sounds too good to be true. I Phoned the add ons cancellation department and was advised that I am going to pay about R300 extra per month regardless of cancelling my add ons or not. This is infuriating!!!! I want to cancel the laptop and wifi immediately, but now they can’t access their systems so I have to phone them back every 2 hours.

0
Replies (3)
Vodacom
Vodacom's reply02 Feb 2022, 11:20
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
JJvR
Jason Janse van Rensburg's update03 Feb 2022, 10:25
Reviewer Update
Still no contact. I am on the phone constantly trying to phone them. No answer. I am currently waiting for a operator 15 minutes in and still waiting !! Unacceptable!! That is why people are tired of Vodafone and their **** service !!
JJvR
Jason Janse van Rensburg's update03 Feb 2022, 10:27
Reviewer Update
2nd encounter Day 2 of them unable to access their services and promising to phone me back as soon as they are online again. WHO DO I PHONE ?