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Erica M

1 reviews | Active since Nov 2014

05 Sept 2018, 11:13

Vodacom lie on recorded Call Special Offers!

This is my second complaint about the same issue. Since 8 Aug Vodacom did not bother to call me back like they promised. They called me to inform me that they will listen to the recorded calls to resolve the matter....and then, you guessed it, NO RESPONSE after that!!! PATHETIC problem resolution and EMPTY PROMISES!

Previous complaint on 8 Aug 2018: Vodacom lie on recorded Call Special Offers! DO NOT BELIEVE ANY specials offered over the phone! No FREE DATA for special customers! I wanted to cancel my contract with Vodacom, but called by Vodacom's retention dept to convince me otherwise of course.

The person assisting me was very helpful and professional....it seemed. I was promised that because i am such a great client and have been with Vodacom for such a long time, they want to offer me 2 gig data per month but only charge me for 500meg. (The normal Top-Up contract has 500meg/month)

I received my phone, my airtime BUT NO 2gig Data!! It has been 3 months now that I am NOT receiving the product that was confirmed on the recorded call!! NOT impressed. When you go to a Vodashop...they refer you to CALL again!! Pathetic.

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Replies (2)
Vodacom
Vodacom's reply05 Sept 2018, 11:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 Sept 2018, 14:06
Official

Dear Erica

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.

Have a great day further

Vodacom Consumer Website Team