SB
Samantha Broodryk-Timm

1 reviews | Active since Dec 2018

21 Dec 2018, 10:04

vodacom lie and cheat and offer the worst service ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Can you beleive Hello Peter that VODACOM has still not resolved my query and installation !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! our Line and the installation request that has been so called escalated !!!!!!!!!!!! WORST OF ALL YOU TOOK A DOUBLE DEBIT ORDER THIS MONTH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1SR181 ********** 92 - Relocation VOIP Request - SO181 ********** 40 , we app**** for our Fibre and VOIP service to be relocated on the 05th November 2018, we received a service number and an email confirming that we are in process of having our line relocated. Precious Skosana from your Midrand Fibre Division followed up and noted that we also requested for our line to be migrated. This was also in progress. We received an follow up email on the 21 November stating that our order will be installed on or before the 05th December 2018. We also followed up daily with your ********** . Monday the 3rd we contacted 082190 and emailed Precious she has started cutting our calls not returning emails and GUESS WHAT WE STILL DON'T HAVE A CONNECTION!!!!!!!!!!!!!!!! Despite telling VODACOM that we are running not one but two small businesses.......... They refuse to assist!!!! Well done Vodacom your service is officially in line with what we come to expect in South Africa Third World

0
Replies (1)
Vodacom
Vodacom's reply21 Dec 2018, 11:06
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team