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samantha W

1 reviews | Active since Sept 2014

10 Mar 2017, 08:10

Vodacom - Lie about packages to retain you

<p>I phoned vodacom to cancel on 24 Feb and they convinced me to stay with a R139 package for 1GB of data R200 airtiem and free caller line ID. My bill for march is R397.81 as they have charged me for extra items. I have called numerous times and been sent from one department to the next and no one will just fix this and give me the deal promised. I just want to cancel and never have to deal with the *********** lying staff at Vodacom. Hate vodacom wish i had never taken their deal. Vodacom is just a bunch of ***** who make promises then tie you into expensive contract and frustrate you with their useless call centre, solutions department and customer retention department so you can't cancel.</p>

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Replies (3)
Vodacom
Vodacom's reply10 Mar 2017, 10:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply16 Mar 2017, 10:01
Official

The reported instance has been reviewed and addressed.

Please refer to our consultation and detail correspondence.

Best regards

Elroy

Vodacom
Vodacom's reply16 Mar 2017, 10:01
Official

The reported instance has been reviewed and addressed.

Please refer to our consultation and detail correspondence.

Best regards

Elroy