1 reviews | Active since Sept 2014
Vodacom - Lie about packages to retain you
<p>I phoned vodacom to cancel on 24 Feb and they convinced me to stay with a R139 package for 1GB of data R200 airtiem and free caller line ID. My bill for march is R397.81 as they have charged me for extra items. I have called numerous times and been sent from one department to the next and no one will just fix this and give me the deal promised. I just want to cancel and never have to deal with the *********** lying staff at Vodacom. Hate vodacom wish i had never taken their deal. Vodacom is just a bunch of ***** who make promises then tie you into expensive contract and frustrate you with their useless call centre, solutions department and customer retention department so you can't cancel.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
The reported instance has been reviewed and addressed.
Please refer to our consultation and detail correspondence.
Best regards
Elroy
The reported instance has been reviewed and addressed.
Please refer to our consultation and detail correspondence.
Best regards
Elroy
The reported instance has been reviewed and addressed.
Please refer to our consultation and detail correspondence.
Best regards
Elroy
The reported instance has been reviewed and addressed.
Please refer to our consultation and detail correspondence.
Best regards
Elroy
