Vodacom Liberty Midlands Mall is Disgusting - ill managed forcing customers to look at a competitor

Im truly disgusted with the service I as a customer of Vodacom has received. Almost 8 weeks ago I personally visited the Vodacom store in Liberty Midlands Mall in Pietermaritzburg attempting to buy a Router R216 battery. Since then I have called 8 times and constantly told the lady that deals with batteries will call me back. The last call a lady by the name Noleen told me the lady was now off for the day and will return to work the next day which is when she will call but this didnt happen and Im not surprised. Im still waiting for this call. Another reason Im not surprised is because upon visiting the store the first time I could see the store is ill managed, employees clustered together chatting and customers waiting not knowing whats going on and when we will be served. Im not trying to get the router for free, I want to purchase it so why Vodacom refuses to service me is concerning. Seems vodacom customers should look at MTN.