Vodacom Liberty Mall Pietermaritzburg

<p>We received our upgrade in August 2016. A Samsung J1 Mini The phone kept getting very hot and freezing and the battery kept dying so we took it to Liberty Midlands Mall on the 16th of December 2016, we went to a chap named Josh. He sent it away for repairs which he said would take 7 to 10 days. Early January 2017 we still had not received the phone so we phoned Umhlanga and they advised that we need to bring in the back cover, battery, and all accessories which we did. We left all these items with Josh as well as the box. We waited, eventually in February we phoned Umhlanga and they advised that the phone was ready for collection at the Liberty Mall. A friend collected the phone and on arrival we realized that the branch had sent us the incorrect phone. The condition of the phone was terrible. We sent this phone back to a gentleman at Umhlanga named Malcolm as he had sent a Courier to collect on 17th February 2017. The following week Shalini phoned asking for us to return the phone as it was given to us in error. We explaing that it was sent to Umhlanga and where was our phone. She advised it was ready for collection. Our friend collected it from the Liberty Midlands Mall, on returning it to us we realised our box and accessories were not returned, as well as the phone is still giving the same problems. When we phoned the Liberty Mall on Thursday 23 February 2017, and we asked about the accessories and box. We were blatantly told that we were ***** and we never gave the box to Josh, he even called us out as to where he was standing in the store when we were dealing with him. Then a lady by the name of Nosipho contacted us back to say that Josh had misplaced the box and did not want to take responsibility for the error. This has been going on for over two months and I am still sitting with a phone that I cannot use as the problem has never been rectified. </p>