GH
Geoffrey H

1 reviews | Active since Oct 2014

12 Sept 2019, 16:20

Vodacom *****!

Vodacom deserves a prize for inefficiency. You'll probably lose my contract fairly soon as I have now had enough.

After the last time I contacted Vodacom and my current contract was changed, they have gone and changed my contract again, without consent! The bill I signed for is the bill I expect to be charged for, nothing more nothing less.

The contract cancellation issue I had was never resolved. I was at Somerset West Vodacom today and they logged a request for me...the request message resolved nothing and just said to log in over Vodacom website and sort my own issues out via FAQ. I supp**** them with my cancellation letter (proving that Vodacom was wrong and **********ly charging me for a cancelled contract) for the contract that they claimed I never cancelled and nothing was done and nothing could be resolved. How often does this happen to other customers? I want my money! Don't comply and I will take this further.

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Replies (4)
Vodacom
Vodacom's reply13 Sept 2019, 07:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
GH
Geoffrey H's update19 Sept 2019, 08:34
Reviewer Update
OK, you have had enough time to sort this mess of yours out. I have submitted the necessary paperwork to prove your guilt (and incompetence) and have no feedback regarding solution or payment reflecting. Please advise or I will assume your unwillingness to meet the lawful requirements set out by our constitution as well as your contract terms.
GH
Geoffrey H's update26 Sept 2019, 09:17
Reviewer Update
*** has now been closed yet there has been no feedback regarding my query.
I will now be claiming for all outstanding including interest and my time and travel spent trying to sort this out seeing as no solution has been suggested by Vodacom, who clearly don't appreciate my years of support. I'll be moving to MTN shortly too.
Vodacom
Vodacom's reply02 Oct 2019, 13:55
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team