Vodacom *****, ****** and *******

I requested that vodacom must cancel the migration they did on my contract and revert me back to my old package , instead they send me a ref no 1- ********** ********** telling me that my issue has been resolved , then I get a message from Candice Petersen saying " Dear Daniel Msibi, our records indicate that your migration to the uChoose Flexi 525 has been processed. Regards Candice Petersen (Vodacom Customer Care)". How is it resolved then if my request has not been done , you told me that I can revert to my old package within 14 days now you are not doing that, I didn't call you requesting to migrate, you called me and duped me with your lies. This is the second time you are migrating my contract to your own packages that you like, I didn't sign up for this and you don't even call me and tell me how did you resolve my issue you just ****** and *******.