DM
Daniel M
1 reviews | Active since Mar 2018
01 Nov 2018, 11:14
Vodacom ***** and cheats
Vodacom called me and say they want to migrate me to another package , they never explained to me that the fee I'm paying will increase, I had a dispute with them before where they changed my package without my consent. They told me that I will receive a quotation and if I want to revert back to my old package I can do that within 14 days, but now when I request them to revert my contract to my old package they don't want to do that they say I have consented , vodacom are just bullies and **********, I will never renew my contract when it expires
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Replies (2)
Vodacom's replyOfficial
01 Nov 2018, 14:04Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Nov 2018, 14:04
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DM
Daniel M's updateReviewer Update
06 Nov 2018, 12:16requested that vodacom must cancel the migration they did on my contract and revert me back to my old package , instead they send me a ref no 1- ********** ********** telling me that my issue has been resolved , then I get a message from Candice Petersen saying " Dear Daniel Msibi, our records indicate that your migration to the uChoose Flexi 525 has been processed. Regards Candice Petersen (Vodacom Customer Care)". How is it resolved then if my request has not been done , you told me that I can revert to my old package within 14 days now you are not doing that, I didn't call you requesting to migrate, you called me and duped me with your lies. This is the second time you are migrating my contract to your own packages that you like, I didn't sign up for this and you don't even call me and tell me how did you resolve my issue you just ****** and *******.
DM
Daniel M's update06 Nov 2018, 12:16
Reviewer Update
requested that vodacom must cancel the migration they did on my contract and revert me back to my old package , instead they send me a ref no 1- ********** ********** telling me that my issue has been resolved , then I get a message from Candice Petersen saying " Dear Daniel Msibi, our records indicate that your migration to the uChoose Flexi 525 has been processed. Regards Candice Petersen (Vodacom Customer Care)". How is it resolved then if my request has not been done , you told me that I can revert to my old package within 14 days now you are not doing that, I didn't call you requesting to migrate, you called me and duped me with your lies. This is the second time you are migrating my contract to your own packages that you like, I didn't sign up for this and you don't even call me and tell me how did you resolve my issue you just ****** and *******.