CH
Celeste H
1 reviews | Active since Mar 2011
19 Sept 2017, 11:05
VODACOM *****
Vodacom "rep****" to my previus complaint & said the matter was resolved. LIES!! Back at square one!!! NOTHING was done! After HOURS on the phone! People - BEWARE!!! Vodacom is ripping you off!!! On 12 September at 11:17 I spoke to Thulani - ref no 1- ********** ********** regarding the charges deducted in Sept. I'm being charged for 2 handsets - AGAIN. Also received invoice for October - charged for 2 handsets! Vodacom's "Lucian" rep**** that the issue has been resolved! LIES!!!!!
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
19 Sept 2017, 11:25Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Sept 2017, 11:25
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Sept 2017, 13:21Good day,
Feedback has been given , this query has been resolved.
Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
Vodacom's reply19 Sept 2017, 13:21
Official
Good day,
Feedback has been given , this query has been resolved.
Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
CH
Celeste H's updateReviewer Update
19 Sept 2017, 13:26To your mind it may be resolved. It is resolved to Vodacoms convenience, not mine! No more than what can be expected from Vodacom!
CH
Celeste H's update19 Sept 2017, 13:26
Reviewer Update
To your mind it may be resolved. It is resolved to Vodacoms convenience, not mine! No more than what can be expected from Vodacom!