Vodacom - level of service received : ZERO

<p>My vodacom 24 month contract was due to end in Nov 2016. Its now december and the contract is still running without me requesting it to continue.</p> <p> </p> <p>I call 111 customer care and the line just rings with message saying there's high call volumes. I tried again at 8am this morning (friday 2dec) </p> <p>Pressed all the correct buttons to be routed to the cancellation department. Call is answered after 20mins of waiting. Im told i need to call another department to cancel (so why give me an option to cancel via 111)</p> <p>Im on hold for the past10 mins as i type this review. </p> <p> </p> <p>How do i cancel my contract I DID NOT ASK TO EXTEND when i cannot get through to their cancellation department.</p>