KH
Kash H
1 reviews | Active since Aug 2016
10 May 2020, 13:32
VOdacom - letting us down during critical online studies and WFH
It is so important in this WFH environment to have connectivity - part of my role is supplying this to my clients - but I have felt the pain dealing with Vodacom. My fiber connection that i pay so much for has been more down than up for the month of May. I have emailed everyone, tweeted, called and the service has been nothing more than pathetic. SR***. I do want compensation for the mobile data i had to purchase for my family as well as my fiber bill - but first to get my fiber up and running...
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Replies (3)
Vodacom's replyOfficial
10 May 2020, 17:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 May 2020, 17:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KH
Kash H's updateReviewer Update
11 May 2020, 12:31i had to call to check in myself - no one has contacted me directly. This is over 48hrs after logging the last SR
KH
Kash H's update11 May 2020, 12:31
Reviewer Update
i had to call to check in myself - no one has contacted me directly. This is over 48hrs after logging the last SR
KH
Kash H's updateReviewer Update
11 May 2020, 20:56still not one call from Vodacom...
KH
Kash H's update11 May 2020, 20:56
Reviewer Update
still not one call from Vodacom...