PP
Pieter P
1 reviews | Active since Jun 2016
18 Feb 2021, 10:13
Vodacom letting down people dependent on internet for a living
For nearly four weeks, the internet and cellphone signals in our area are interrupted DAILY for hours at a time. On one occasion we were without a signal for 26 hours. Many people like myself are dependent on the internet connection to do our work during Covid lockdown. All complaints to Vodacom are simply being ignored. They do not respond to any enquiries.
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Replies (2)
Vodacom's replyOfficial
18 Feb 2021, 11:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Feb 2021, 11:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
PP
Pieter P's updateReviewer Update
18 Feb 2021, 16:46The person who re**** has clearly not bothered to read the complaint, nor the previous correspondence.
Non-sensical questions were asked to "resolve" the problem. As an example,
the entire town of Bethulie is without a signal and I am asked to supply Vodacom with all the cellphone numbers of people without a signal!
Non-sensical questions were asked to "resolve" the problem. As an example,
the entire town of Bethulie is without a signal and I am asked to supply Vodacom with all the cellphone numbers of people without a signal!
PP
Pieter P's update18 Feb 2021, 16:46
Reviewer Update
The person who re**** has clearly not bothered to read the complaint, nor the previous correspondence.
Non-sensical questions were asked to "resolve" the problem. As an example,
the entire town of Bethulie is without a signal and I am asked to supply Vodacom with all the cellphone numbers of people without a signal!
Non-sensical questions were asked to "resolve" the problem. As an example,
the entire town of Bethulie is without a signal and I am asked to supply Vodacom with all the cellphone numbers of people without a signal!