BR
Brandon R
1 reviews | Active since Jun 2011
29 Jan 2024, 13:19
Vodacom let’s you down!
Feeling very let down from Vodacom. I received a sms to say my primary number is up for upgrade. I went into Vodacom only to be told I can’t be upgraded as I am under debt review. This has never stopped my upgrades before, after all these years! The monthly premium is less than I am paying now. But not a problem, as you can see on my package I am slowly cancelling all my packages with Vodacom, you guys just don’t have it in your anymore!
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Replies (2)
Vodacom's replyOfficial
29 Jan 2024, 14:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Jan 2024, 14:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Jan 2024, 15:19Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have confirmed that the query is resolved. Regards, Consumer Website Team
Best regards,
Vodacom's reply29 Jan 2024, 15:19
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have confirmed that the query is resolved. Regards, Consumer Website Team
Best regards,