BG
Bianca G
1 reviews | Active since Mar 2022
15 Mar 2023, 15:25
Vodacom let's us down, every time
Every time I have a wifi issue Vodacom lets me down.
We lost wifi signal over a week ago. We did the reset, the power off, the wait 10 minutes.... none of it worked. Phoned vodacom...
Firstly vodacom must have one of the worst call centres ever. Prompts don't make sense and you get passed from one department to another with no resolution.
On first call, they logged a ticket, when we checked back they said connectivity had been restored - it hadn't and they closed the ticket.
I phoned and didn't manage to speak to a human being after a 100 different dial prompts.
When I did speak to a human I logged another ticket, and she said turnaround time with a technician was 48 hours. Guess what? It has been more than 48 hours with not a peep from anyone.
Even if it is a vumatel problem, you need to have better relationships with your third party vendors to manage an issue for a client.
We still don't have wifi. What now?!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
16 Mar 2023, 08:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Mar 2023, 08:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
27 Mar 2023, 11:03Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per SR***, our records indicate that the query was resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply27 Mar 2023, 11:03
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per SR***, our records indicate that the query was resolved. Regards Consumer Website Team
Best regards,