1 reviews | Active since Jan 2016
VODACOM LETS CLIENT SUFFER FOR THE MISTAKES THE AGENTS MAKE WHEN GIVING FEEDBACK
I have been struggling with vodacom with my iPhone 13 I upgraded in Desember. After alot of emails that was never rep**** to phone calls where the agent said he/she wil phone me back which never happened. On 19 & 21 April 2022 I was phoned by an agent telling me that Vodacom are going to send me a new phone. The afternoon of 21 April I was phoned by a sales agent of Vodacom which informed me that the device are not going to be replaced and that I was given the wrong information from the agent who phoned me. VODACOM does not care about their clients especialy when it comes to after service you as client are just an account number on their system.
I want my devices replaced with a new one because that is the feedback I got twice. If the agent gave the wrong information the Vodacom must put the nesaccary mesurements in place to keep there agents trained up to date.
I am very very dissapointed to say the least
Nobody has contacted me from vodacom after I posted my comaint and nobody has also contacted me today for delivery arrangements.
Nobody has contacted me from vodacom after I posted my comaint and nobody has also contacted me today for delivery arrangements.
It is possible to deliver new device and at the same time collect the old device.
Vodacom want to have the last say and I am very sorry their service is not up to standard.
A manager with the name of Daniel blocked me so that he can't recieve any messages from me. Now I ask vodacom if I decide to block/cancel my payment what will they do!!!!!! Mt service will be suspended with emmidiate effect so why can't they respond with immediate effect.
Masi also a manager don't reply to my messages doesn't call me or answer his phone when I call hom for clarity.
Now I ask the Question what skills do they have as a manager if they can't communicate with a client.
I AM DONE MY PATIENCE HAS RAM OUT.......... I WANT THE NEW DEVICE DELIVERED AND THE OLD DEVICE COLLECTED ON THE SAME DAY.
It is possible to deliver new device and at the same time collect the old device.
Vodacom want to have the last say and I am very sorry their service is not up to standard.
A manager with the name of Daniel blocked me so that he can't recieve any messages from me. Now I ask vodacom if I decide to block/cancel my payment what will they do!!!!!! Mt service will be suspended with emmidiate effect so why can't they respond with immediate effect.
Masi also a manager don't reply to my messages doesn't call me or answer his phone when I call hom for clarity.
Now I ask the Question what skills do they have as a manager if they can't communicate with a client.
I AM DONE MY PATIENCE HAS RAM OUT.......... I WANT THE NEW DEVICE DELIVERED AND THE OLD DEVICE COLLECTED ON THE SAME DAY.