Vodacom - let me go

<p>Trying and trying and trying to get a hold of Vodacom. On 28 July I went to their Bayside shop in order to have my number changed to pre-paid, as my contact has expired, and I want to change service provider, but keep my number. I was told it would take 48 hours. I went back this morning to be told, by the same staff member (Craig) it would take a month - I disputed this based on what he had told me on the 28th. He checked, then agreed it was 48 hours. I had completed the form on the 28th and he had taken a copy of my ID. He tried calling Vodacom - gave up because it was taking too long.... I don't suspect he will follow-up.. didn't seem to be very engaged at all! I have now been holding for so long my phone battery is about to die! I have tried email, fax (it won't go through) and their on-line messaging... still NOTHING. <br />Is there an alternative? I don't want them as a provider, but they are UNCONTACTABLE .</p>