VODACOM LET ME DOWN!

I've been talking to a lot consultants and no one is able to assist me. Adrienne concluded a sale with me over the phone on 28 August 2015 and failed to inform me about availability of stock. I waited for days till I decided to call and find out that stock will be available on 15 September 2015. OK, I waited and still no one called to inform me that the device I ordered is discontinued. As furious as I was, I decided to call on 22 September 2015 and I was transferred to Adrienne who promised to call me back on 23 September 2015 and updated me on the change of deal. She dismally failed to contact me back!! I don't know....Does it take a month to get a new phone from Vodacom? Does Vodacom take so long to secure a client? OR MAYBE VODACOM DOESN'T GIVE A DAMN ABOUT ME...