JIMV
Johannes I. M. Viljoen
1 reviews | Active since Jun 2022
15 Jun 2022, 14:08
VODACOM: LESS THAN ZERO CONCERN FOR THEIR CUSTOMERS
Vodacom consultants make errors (like in my case) and the customer (I, in this case) suffer the financial consequences for months on end. Vodacom absolutely refuses to take accountability for the mistakes their people make. I am at least R500 down because of THEIR ERROR, and before they will, at all, correct it, I will be another R300 down, minimum. If you dare cancel your contract, they find other ways to squeeze more money out of you.
This company is getting away with ****** and they can care less about their customers. It makes me ABSOLUTELY FURIOUS. The way I feel now I can easily annihilate them without feeling the slightest remorse . . . מעין
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Replies (3)
Vodacom's replyOfficial
15 Jun 2022, 14:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Jun 2022, 14:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JIMV
Johannes I. M. Viljoen's updateReviewer Update
17 Jun 2022, 14:37Yes, I have heard that before, but NOTHING happens. I am in a dispute over the amount of money I pay Vodacom every month, which should be R79, but this USELESS Company insists that it is R179 p/m. NO ONE in this Company says . . . "I am sorry. We are at fault. Here is your money back." Proper Problem Solving Customer Service is NON EXISTENT.
If one refuse to pay what they demand, they cut one off, and then the losses one suffer are even greater than if one just continue to pay what one NEVER owe them. It is an absolute disgrace of a Company. With my latest contract I have already paid R300 + too much, and this is still nothing compared to tens of other complaints I am reading about, on this Platform alone.
They can only do one thing well and that is to make promises; after that there is NO ACTION. I can not imagine how the Customer Support employees of this Company sleep, peacefully, one single night of their lives, after reading thousands of customer complaints, just like this one, and simply not resolving them . . . Mayan
If one refuse to pay what they demand, they cut one off, and then the losses one suffer are even greater than if one just continue to pay what one NEVER owe them. It is an absolute disgrace of a Company. With my latest contract I have already paid R300 + too much, and this is still nothing compared to tens of other complaints I am reading about, on this Platform alone.
They can only do one thing well and that is to make promises; after that there is NO ACTION. I can not imagine how the Customer Support employees of this Company sleep, peacefully, one single night of their lives, after reading thousands of customer complaints, just like this one, and simply not resolving them . . . Mayan
JIMV
Johannes I. M. Viljoen's update17 Jun 2022, 14:37
Reviewer Update
Yes, I have heard that before, but NOTHING happens. I am in a dispute over the amount of money I pay Vodacom every month, which should be R79, but this USELESS Company insists that it is R179 p/m. NO ONE in this Company says . . . "I am sorry. We are at fault. Here is your money back." Proper Problem Solving Customer Service is NON EXISTENT.
If one refuse to pay what they demand, they cut one off, and then the losses one suffer are even greater than if one just continue to pay what one NEVER owe them. It is an absolute disgrace of a Company. With my latest contract I have already paid R300 + too much, and this is still nothing compared to tens of other complaints I am reading about, on this Platform alone.
They can only do one thing well and that is to make promises; after that there is NO ACTION. I can not imagine how the Customer Support employees of this Company sleep, peacefully, one single night of their lives, after reading thousands of customer complaints, just like this one, and simply not resolving them . . . Mayan
If one refuse to pay what they demand, they cut one off, and then the losses one suffer are even greater than if one just continue to pay what one NEVER owe them. It is an absolute disgrace of a Company. With my latest contract I have already paid R300 + too much, and this is still nothing compared to tens of other complaints I am reading about, on this Platform alone.
They can only do one thing well and that is to make promises; after that there is NO ACTION. I can not imagine how the Customer Support employees of this Company sleep, peacefully, one single night of their lives, after reading thousands of customer complaints, just like this one, and simply not resolving them . . . Mayan
JIMV
Johannes I. M. Viljoen's updateReviewer Update
23 Jun 2022, 23:43O.k., now that is much better. Some manager in Vodacom phoned me not long after my second very negative review of the Company in question, and he actually admitted to me that Vodacom was in the wrong and that the Company will refund me the money I had paid too much. Miracles seemingly still happen in our modern world.
I am, obviously, not a little bit relieved that my problem seems to be sorted out now, but while said manager was speaking to me I couldn't help but thinking . . . "It can't be pleasant work dealing with hundreds of highly agitated customers every week, trying to undo what looks to be mountains of Vodacom "mess ups". Well, I hope Vodacom pays this man very well; he certainly deserves it.
This is my story then. I sincerely hope that I won't have to return here to complain about this Company ever again, because I actually hate complaining. I want to thank hellopeter for the opportunity they give ordinary people, just like me, to praise good customer service and to complain about below average to shockingly bad customer service.
I am, obviously, not a little bit relieved that my problem seems to be sorted out now, but while said manager was speaking to me I couldn't help but thinking . . . "It can't be pleasant work dealing with hundreds of highly agitated customers every week, trying to undo what looks to be mountains of Vodacom "mess ups". Well, I hope Vodacom pays this man very well; he certainly deserves it.
This is my story then. I sincerely hope that I won't have to return here to complain about this Company ever again, because I actually hate complaining. I want to thank hellopeter for the opportunity they give ordinary people, just like me, to praise good customer service and to complain about below average to shockingly bad customer service.
JIMV
Johannes I. M. Viljoen's update23 Jun 2022, 23:43
Reviewer Update
O.k., now that is much better. Some manager in Vodacom phoned me not long after my second very negative review of the Company in question, and he actually admitted to me that Vodacom was in the wrong and that the Company will refund me the money I had paid too much. Miracles seemingly still happen in our modern world.
I am, obviously, not a little bit relieved that my problem seems to be sorted out now, but while said manager was speaking to me I couldn't help but thinking . . . "It can't be pleasant work dealing with hundreds of highly agitated customers every week, trying to undo what looks to be mountains of Vodacom "mess ups". Well, I hope Vodacom pays this man very well; he certainly deserves it.
This is my story then. I sincerely hope that I won't have to return here to complain about this Company ever again, because I actually hate complaining. I want to thank hellopeter for the opportunity they give ordinary people, just like me, to praise good customer service and to complain about below average to shockingly bad customer service.
I am, obviously, not a little bit relieved that my problem seems to be sorted out now, but while said manager was speaking to me I couldn't help but thinking . . . "It can't be pleasant work dealing with hundreds of highly agitated customers every week, trying to undo what looks to be mountains of Vodacom "mess ups". Well, I hope Vodacom pays this man very well; he certainly deserves it.
This is my story then. I sincerely hope that I won't have to return here to complain about this Company ever again, because I actually hate complaining. I want to thank hellopeter for the opportunity they give ordinary people, just like me, to praise good customer service and to complain about below average to shockingly bad customer service.