VODACOM - LESS THAN USELESS

I requested to cancel a contract with Vodacom. They emailed me the amount to cancel and form to complete. I completed this and attached proof of payment. TWO MONTHS down the line they are still deducting the amount for the contract I cancelled. I spent one hour on the phone beginning February to try and clear this up and 7 (SEVEN) CONSULTANTS later I managed to speak to someone who assured me that I would be credited and it would be sorted. I am once again being debited. I am sick to death of Vodacom and the thought of spending another hour on the phone and who knows how many consultants - I AM BEYOND FED UP.