1 reviews | Active since Jun 2017

26 Sept 2018, 15:51

VODACOM LEPHALALE MALL IS USELESSSSSSSS!!!!!!!!!!!!

Vodaco Lephalale Mall,

Me and my wife is totally unsatisfied with the service of this outlet.

My wife were due for an upgrade on her contract and decided to take the Iphone 8 plus. After a week the phone would not charge anymore, we took it back an they told us they would send it away for repairs. 2 weeks passed only to hear the Iphone 8 plus has een discontinued we must come and chose another phone. (Iphone 8). Very unhappy with the waiting period and the fact that we already bought a screen protector and a cover the day she got the 8 plus. (R1000!!!) They refunded the cover but we had to e a new screen protector for the Iphone 8.

We decided to cancel the insurance and on her new contract and the representative did it while we were there to collect the phone. Only to find out now on the first premium that it was never cancelled. VODACOM IS COSTING US MONEY WE DON'T HAVE TO SPEND!!!!!!!!!!!!!!. UTTERLY USELESS. I asked for a refund of the screen protector and they said they will have to speak to the repair people, I have not heard back from them to this day...... I WILL NEVER RECOMMEND VODA-in-COM-petant to anyone.

POOR POOR POOR POOR SERVICE!!!!!!!!!!!!!!!!

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Replies (1)
Vodacom
Vodacom's reply26 Sept 2018, 16:43
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team