VODACOM *****LENT BEHAVIOUR

On 3rd Nov '23 I renewed my Vodacom contracte (2 numbers). Upon receiving quotes I've telephonically accepted, I noted that the two Data packages was loaded on one number. I contacted Vodacom on 7th Dec '23 and spoke to Hlengiwe who assured me that it would be loaded correctly on both numbers before new contracts start on 1st January 2024 and that she would personally contact me in Mid Dec '23 to confirm that contracts are correctly loaded. SHE NEVER DID ! In Jan I startes receiving sms' indicating out of bundle data costs I incure. I contacted Vodacom on 2nd Jan '24 and was assisted by Ms Lee Werner at 14h30. I informed her that our teleconversation was recorded on my side as well. She acknowledged that there are notes on my account and that she could see Hlengiwe stated it would be fixed. She assured me that she would log a servoce request and see to it that it would be fixed and that I would be contacted. NOBODY CONTACTED ME ! On 8th Jan '24 I contacted Vodacom and was assisted by Mr Shoaib Mohammed at 13h05. I informed him that our teleconversation was recorded on my side as well. He informed me that he could she the notes on my account made by Hlengiwe but NOTHING by Ms Lee Werner ! He informed me that he would log a service request to which I responded that it will not suffice due to past history since Nov '23 and that I will now go public with VODACOM'S APPALLING SERVICE ! He requested me to stay on the line as he would like to speak to his line Manager. He returned and stated that before end of day (Monay 8th Jan '24) Hlengiwe will contact me and my contracts will be sorted. SHE DID NOT CONTACT ME ! I have the contract quotations and recordings available !!!!!!!