NM
Nomzamo M
1 reviews | Active since Dec 2021
06 Dec 2021, 08:20
Vodacom Lenovo ****
I bouth tabs for my sons which stopped charging after 2 weeks of use. I sent them back to Vodacom Greenpoint and up until now are in for repairs. Initially yhey said they were noy aware that Lenovo tabs had to be sent to the Lenovo repairs centre, but this they only find out a week later only after I followed up. It has officially been a monthly where I have paid the 2nd instalment on the contract for Lenovo tabs that are in repairs... When I contacted the repair centre directly I was told these newly bought Lenovo tabs had to have the motherboard as well as be fitted with new batteries. So I am stuck on a 3 year contract with my 2nd hand Lenovo Tabs.
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Vodacom's replyOfficial
06 Dec 2021, 08:49Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Dec 2021, 08:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NM
Nomzamo M's updateReviewer Update
06 Dec 2021, 16:11Ive waited the whole day, there had veen no response. I've called Vodacom centre requested to follow up again and only to be tols that they have no feedback from Lenovo, if had not called God knows when I would have received feeback. Fact remains I am paying for a product that does not work and was only in my possession for less than 2 weeks with Vodacom consultants giving me the run-around.
NM
Nomzamo M's update06 Dec 2021, 16:11
Reviewer Update
Ive waited the whole day, there had veen no response. I've called Vodacom centre requested to follow up again and only to be tols that they have no feedback from Lenovo, if had not called God knows when I would have received feeback. Fact remains I am paying for a product that does not work and was only in my possession for less than 2 weeks with Vodacom consultants giving me the run-around.