RS
Rene S

1 reviews | Active since Dec 2016

27 Jan 2017, 11:03

VODACOM - LEGALLY GOING TO SUE YOU

<p>Vodacom, you advertise that you are the best mobile communication provider BUT YOU ARE NOT!! You have no idea what the hell that word even means, your service is appauling, Directors, Managers - you guys clearly making too much money ripping your clients off - as you are permanently unavailable - I think you are all on permanent holiday as YOU never help fix anything!! Vodacom employees have no idea how to fix our problem, in the meantime we have to sit with NO service!! Vodacom cancelled our contract one month after we went in for our upgrade - they cannot supply an answer as to how this happened!! My husband was at VODAWORLD for THREE HOURS, and still could not sort out his problem!! WHAT ARE TO DO IF THEY CANNOT EVEN SOLVE THE PROBLEM WE HAVE - NO MANAGERS TO BE SEEN TO HELP!!!! So we have decided to go the legal route as maybe then something will be done!! we are sick of this service, as there is none!!!</p>

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Replies (2)
Vodacom
Vodacom's reply27 Jan 2017, 11:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply27 Jan 2017, 15:58
Official

Good Day Mrs Rene Spence

Thank you for making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
Kulsoem
Vodacom Escalations Support