LJvR
Lee Janse v Rensburg
1 reviews | Active since Apr 2015
06 Jan 2021, 13:50
VODACOM "LEGALESS" FEE?
I HAVE BEEN CHARGED A R49.99 FEE FOR "LEGALESS" ON MY ONE LINE. I DID NOT SIGN FOR THIS SERVICE. PLEASE CONTACT ME TO CREDIT THIS FEE AND REMOVE IT FROM MY BILLING.
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Replies (3)
Vodacom's replyOfficial
06 Jan 2021, 14:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Jan 2021, 14:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LJvR
Lee Janse v Rensburg's updateReviewer Update
07 Jan 2021, 12:22No one has contacted me yet frim Vodacom.
LJvR
Lee Janse v Rensburg's update07 Jan 2021, 12:22
Reviewer Update
No one has contacted me yet frim Vodacom.
LJvR
Lee Janse v Rensburg's updateReviewer Update
07 Jan 2021, 12:24I HAVE BEEN EXPERIENCING VODACOM / VUMATEL FIBRE ISSUES FROM THE START OF MY INSTALLATION LAST YEAR IN POLOKWANE. I HAVE TO RESET MY ROUTER EVERY NIGHT TO GET MY LINE RUNNING AGAIN AND LOOSE CONNECTIVITY DURING THE DAY. THIS HAS BEEN GOING ON FOR MONTHS AND VODACOM FIBRE ALWAYS ASKS FOR A SPEEDTEST EVEN THOUGH I DO SEND THEM MY CELLPHONE WIFI PICTURE WHICH SHOWS AN EXCLAMATION MARK ON IT ON NUMEROUS OCCASIONS. DURING DECEMBER 2020 WE EXPERIENCED VOX FIBRE WITH 12 PEOPLE USING ONE FIBRE LINE. THE LINE WAS NEVER DOWN AND NEITHER DID WE HAVE TO RESET THE ROUTER EVERY DAY. PLEASE ASSIST ME TO GET A STABLE FIBRE LINE VODACOM / VUMATEL.
LJvR
Lee Janse v Rensburg's update07 Jan 2021, 12:24
Reviewer Update
I HAVE BEEN EXPERIENCING VODACOM / VUMATEL FIBRE ISSUES FROM THE START OF MY INSTALLATION LAST YEAR IN POLOKWANE. I HAVE TO RESET MY ROUTER EVERY NIGHT TO GET MY LINE RUNNING AGAIN AND LOOSE CONNECTIVITY DURING THE DAY. THIS HAS BEEN GOING ON FOR MONTHS AND VODACOM FIBRE ALWAYS ASKS FOR A SPEEDTEST EVEN THOUGH I DO SEND THEM MY CELLPHONE WIFI PICTURE WHICH SHOWS AN EXCLAMATION MARK ON IT ON NUMEROUS OCCASIONS. DURING DECEMBER 2020 WE EXPERIENCED VOX FIBRE WITH 12 PEOPLE USING ONE FIBRE LINE. THE LINE WAS NEVER DOWN AND NEITHER DID WE HAVE TO RESET THE ROUTER EVERY DAY. PLEASE ASSIST ME TO GET A STABLE FIBRE LINE VODACOM / VUMATEL.